Incident Management
Raised from the portal, by email, from the Outlook ribbon, on behalf of a colleague or in bulk. Assign, acknowledge, work the checklist, verify, take feedback, approve the closure.
Incident · Change · Asset
Run IT support with confidence.
InsTIL Pro gives your IT organisation Incident, Change and Asset Management on one platform. It comes out of decades of running IT for our customers — built on best-practice frameworks and on what an IT team actually needs, so you manage IT better than before.
30 days free on Starter · No card · Plans from ₹11,625 a month, with configuration and a year of support included
yourcompany.instilonline.com/dashboard
24
Open incidents
6
Breaching today
97%
SLA met, 30 days
₹11,625A month, to start
ITSM + ITAMIn every plan, not an add-on
30 daysFree trial, no card
1 yr / 90 hrsConfiguration support included
Since 1996Precision Group heritage
What you get
Six things that already know about each other
Because tickets, changes and assets live in one system, an incident can name the exact laptop it is about, and a change can point at the configuration item it touches. No connectors, no nightly sync, no reconciliation meeting.
Change Management
Draw the form, draw the workflow, publish it — and it appears as a live menu item. Standard, normal and emergency changes run through sequential or parallel approval chains with a full audit log.
Asset Management & CMDB
Hardware and software inward, an L1–L4 configuration hierarchy, barcode and QR labelling, digital asset verification and periodic audits — with a discovery agent that keeps the record honest.
SLA & Escalation
Response and resolution targets per priority, watched continuously. Pause the clock while you wait on the requester, resume when they answer, and escalate the moment a target is genuinely at risk.
Mail & Outlook
A polled support mailbox turns email into tickets automatically, with folders, rules and threaded conversations. The Outlook add-in raises a ticket from the message you are already reading.
Reports & Dashboards
Role-specific dashboards for managers, technicians and end users. Build a report from any module, preview it, export to Excel, or schedule it to a distribution list.
The SLA engine
The clock never quietly stops
Targets are held per priority and watched in real time, not recalculated by a nightly job. That is the difference between knowing you breached an SLA and knowing you are about to.
- Working hours, holidays and business calendars, respected per location
- Multi-level escalation matrix per priority, with named fallbacks
- Auto-assignment and routing rules you configure, not code
- Every state change written to an immutable ticket log
Open incidents
INC-4412Laptop will not join the domainBreaching
INC-4409Shared drive missing after restartOn track
INC-4402Printer queue stuck — 3rd floorOn track
INC-4398VPN drops every few minutesPaused
INC-4391New starter — access requestOn track
Plans
Priced on the size of your IT team
Every plan carries both modules. What changes is how many technicians work tickets and how many assets you track.
Starter
₹11,625/ month
Up to 2 technicians in ITSM
Up to 250 assets in ITAM
Unlimited end users
Most chosen
Basic
₹16,916/ month
Up to 4 technicians in ITSM
Up to 600 assets in ITAM
Unlimited end users
Pro
₹22,834/ month
Up to 6 technicians in ITSM
Up to 1,000 assets in ITAM
Unlimited end users
Both the ITSM and ITAM modules · Unlimited end users raising requests · A one-time tool configuration · Technical and configuration support for 1 year or 90 hours, whichever comes first. Prices in INR, exclusive of applicable taxes.
Full plan comparisonHow it works
From choosing a plan to working in it
Your workspace is built for you — your own database, your own subdomain, your own licence — so there is a short conversation rather than a self-service wizard. It takes a day, not a quarter.
- 1
Choose a plan
Starter, Basic or Pro — the difference is how many technicians work tickets and how many assets you track. Starter can start as a 30-day free trial.
- 2
Tell us about your organisation
One short form: your company, who we should work with, and the workspace address you want.
- 3
We build it
Your own database, subdomain and licence, with your priorities, categories and calendars set up.
- 4
You are in
Administrator sign-in, MFA, and a configuration session booked with an engineer.
Your billing starts when your workspace does. Nothing is charged for the days we spend building it, and the one-time configuration and the first year of support are already in the price.
Fits your estate
Signs in with the identity you already have
Microsoft Entra ID
Single sign-on through your own enterprise application, with token validation against your tenant.
Active Directory / LDAP
Scheduled user synchronisation from the organisational units you choose.
Microsoft 365 mail
Mailbox polling, email-to-ticket, and the Outlook ribbon add-in.
MFA everywhere
TOTP enrolment, verification and recovery, on top of role-based access control.
Deployment
Run it our way, or run it in your own data centre
InsTIL Cloud
Multi-tenant SaaS on your own subdomain at instilonline.com, with an isolated database per customer.
Azure Marketplace
Subscribe through Microsoft. One bill, drawn against your existing Azure commitment, with the subscription managed from your Azure portal.
Counts toward MACCOn-premises
The full stack in containers inside your perimeter, with your data never leaving your network.
One platform, one licence, one team behind it
Both modules, unlimited end users, a one-time configuration and a year of support are in every plan. Tell us the size of your IT team and we will have your workspace ready.
Questions
Before you subscribe
These six are marked up as FAQPage structured data, so they can surface directly in search results.
Talk to our team →Is there a free trial?
Yes. Starter can start as a 30-day free trial on your own workspace, with both modules and unlimited end users — the full plan, not a cut-down version. No card is needed, and nothing is charged automatically at the end: we ask you first.
What counts as a technician?
Anyone who works tickets — picks them up, updates them, resolves them. Everyone else in the business can raise and follow requests on every plan, and they are not counted.
What is included in configuration support?
A one-time tool configuration to get you running, then technical and configuration support for one year or 90 hours of effort — whichever comes first.
Is my data shared with other customers?
No. Each customer gets their own database, their own subdomain and their own attachment store. The control-plane database holds only the customer and licence records.
Can we use our own Microsoft sign-in?
Yes. Register InsTIL Pro as an enterprise application in your Entra ID tenant and configure the client and tenant ID; your people then sign in with their work account.
What if we outgrow the Pro plan?
Beyond 6 technicians or 1,000 assets, talk to us — larger and on-premises deployments are quoted individually.
Can we run it in our own data centre?
Yes. The full stack runs in containers inside your perimeter, behind your own reverse proxy, with your data never leaving your network.